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BILL Economics Report: Charting growth of America's large and midsize cities

BILL Economics Report: Charting growth of America's large and midsize cities

Fergus McCormick
Chief Economist at BILL
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BILL Economics Report: Charting growth of America's large and midsize cities

July 1, 2025

Every American city relies on one thing: the success of small and midsize businesses (SMBs). Growing businesses build communities. SMBs bring investment, create jobs, and unlock opportunity. The health of these businesses serves as a barometer of the health of our overall economy. 

BILL is the intelligent financial operations platform that powers nearly 500,000 SMBs and operates a network of more than 7 million members that have made or received a payment. Approximately 1% of US GDP is processed through BILL’s integrated platform products: accounts payable/accounts receivable, spend and expense, procurement, forecasting, and more. 

One of the reasons BILL is a category leader is that we serve businesses in large, midsize, and small cities. Given the scale of our platform, we are uniquely positioned to analyze business activity in real time across local and national levels, industries, and SMBs of all sizes. We see a broad cross-section of economic activity across the US.

We have run an analysis of accounts payable spending, or business-to-business (B2B) payments, sent by SMBs of 2 to 200 employees from the largest 342 US cities with a population of 100,000 or more. This data helps us to better understand the effects of recent changes on America’s large and midsize cities, including population migration and new business creation shifting to midsize cities. This is timely given new federal policies this year, a dynamic trade environment, and the social and economic legacies of COVID-19. 

In this report, we provide key findings, in-depth analysis, charts of payments by city, and a methodology. BILL will continue to report on the impact of policies and economic developments on the SMB economy.

Key findings of BILL Economics Report

Section 1: The rise of the midsize city

Over the last five years, since COVID-19 struck, most of America’s large and midsize cities have shown strong payments growth. But payments growth from midsize cities has far outpaced payments growth from large cities. Even in the period since new tariffs were introduced, beginning in Feb 2025, payments growth from midsize cities has outpaced that from large cities.

Why are midsize cities outperforming large cities? First, average payments growth per company from midsize cities has been twice as fast as that of large cities. Since COVID-19, payments growth from midsize cities has increased by 200%, compared to growth from large cities of 113% (chart 1).

Rise of the midsize city since COVID-19

Second, the gap between payments growth from midsize cities compared to that from large cities has widened since the introduction of tariffs. This implies resilience of SMBs that are sending payments from midsize cities. Since May 2024, payments growth per company from midsize cities has outpaced growth from large cities by 2.9 times. Payments growth from midsize cities was 32%, compared to large cities at 11% (chart 2).

Rise of the midsize city over the last year

Since tariffs were introduced, the gap between midsize and large cities has remained at 2.9 times. Payments growth from midsize cities grew 5.5% compared to payments growth from large cities, which grew by 1.9% (chart 3).

Rise of the midsize city since tariffs

Third, the list of the fastest-growing midsize cities has changed noticeably since tariffs were introduced. This suggests that it is not specific midsize cities that are replacing large cities, but that as a group, midsize cities, largely dispersed across the country, are attracting a larger number of SMBs. 

Only 10 of the 25 fastest-growing cities in May 2025, compared to Jan 2025, were on the list of the 25 fastest-growing cities when comparing May 2025 to a year earlier. In other words, more than half of the cities that were growing the fastest over the past year are no longer leading the pack.

Of the 50 largest cities by population, none make the list of the fastest-growing cities in May 2025 compared to the same month of the previous year. This year, the fastest-growing payments were from the following cities, all midsize: Mesquite, Texas; El Monte, California; South Fulton, Georgia; Quincy, Massachusetts; and Broken Arrow, Oklahoma.

Section 2: Where growth is happening and why

A drift to the South

Two regions have seen the fastest growth in payments by city: the South and the West. The South takes the lion’s share of the 25 fastest-growing cities, driven by the South Atlantic and West South Central divisions. These two regions have consistently led the way in payments growth since COVID-19, and most of this growth has occurred in midsize cities.

When the pandemic hit, many Americans began leaving the country’s largest cities, especially Los Angeles, New York, and Chicago. According to US Census Bureau and postal code data from location intelligence firm Melissa, this shift led to major population changes across the country. By 2022, the South had become the top destination, drawing 2 million people from other regions—more than any other part of the country. The West was the second most popular, attracting 957,000 people. Meanwhile, the Midwest experienced the greatest population loss of any region, with nearly 100,000 people leaving.

This trend wasn’t limited to domestic moves. Of the 2.1 million people who moved to the US from other countries in 2022, 904,000 settled in the South, while 534,000 moved to the West.

BILL payments data show the following for the 25 fastest-growing cities in each period:

  • Since COVID-19 (Mar 2020), 6 of the 25 fastest-growing cities were in Texas; 5 were in California; 11 were in the South; 6 were in the West; and 5 in the Midwest. None of these cities was large.
  • Since May 2024, 5 of the 25 fastest-growing cities were in California, 4 were in Texas, 2 were in Florida, and 2 were in Georgia. A total of 13 were in the South. None of the cities was large.
  • Since tariffs were levied in Feb 2025, 8 of the 25 fastest-growing cities were in California, 13 were in the South, and 9 were in the West. Only 1 of the 25 was large: San Jose, California.

See charts 4-7.

The general trend is clear. There has been an exodus from large cities in California, New York, and Illinois, into the South and West, and particularly to midsize cities in Florida, Texas, and California.

Number of cities within the 25 fastest-growing cities by region since tariffs
Number of cities within the 25 fastest-growing cities by division since tariffs
Number of cities within the 25 fastest-growing cities by region since one year ago
Number of cities within the 25 fastest-growing cities by region since COVID-19

Why are midsize cities so attractive?

A combination of factors has driven SMBs and consumers out of large cities and into midsize cities. Growing populations breed higher payment volumes as businesses send payments to their vendors.

Several factors are driving the increase in payments from midsize cities. Many offer a nicer climate that attracts both residents and businesses. Others are seeing strong sector-specific growth that attracts skilled workers. Business-friendly local governments, better public services, safer neighborhoods, and stronger schools and infrastructure all contribute to their appeal. On top of that, a lower overall cost of living, including more affordable housing, makes midsize cities an increasingly attractive option for growing businesses. 

Longer term, the retirement of the baby boomer generation has contributed to the migration of Americans from large to midsize cities. As baby boomers, born between 1946 and 1964, retire, they are departing large cities such as New York, Los Angeles, and Chicago for midsize cities like Beaumont, Texas; Broken Arrow, Oklahoma; and Pompano Beach, Florida.

Contributing to this exodus is the widespread adoption of working from home. This trend has partially reversed over the last two years. As long as employees do not need to be physically present in offices, they are free to work remotely from smaller cities.

The freedom of working from home has given rise to yet another factor–the structural increase in entrepreneurship. Since Mar 2020, SMBs have created new businesses at a rate 75% higher than in the decade prior to the pandemic. Many of these firms were established in midsize cities.

Section 3: Which sectors are driving growth? 

SMB payments from midsize cities show resilience in the broad-based sources of growth by industry, and in the pace of growth of these industries. Charts 8-10 give an idea of the strength and variety of this growth.

Driving payments growth in the 10 fastest-growing midsize cities were the following industries:

  • Since new tariffs were levied in Feb 2025: Information, construction, educational services, and professional, scientific, and technical
  • Over the last year (since May 2024): Administrative and support + waste management and remediation services; manufacturing; and other services
  • Since the outbreak of COVID-19 (since Mar 2020): Professional, scientific, and technical services; agriculture, forestry, fishing, and hunting; manufacturing; wholesale trade; and healthcare and social assistance
Chart 8
Chart 9
Chart 10

Conclusion & takeaways

BILL payments data show us what we know intuitively to be true: that SMBs are resilient. The data also show us that SMBs continue to be an engine of economic activity across the country, especially in midsize cities.

SMB payments growth has followed the migration of people to midsize cities. The COVID-19 pandemic led to the rise in working from home, an increase in the digitalization of many services, and a boom in the creation of new SMBs. After all, many midsize cities have a lot to offer–pleasant weather, parks and nature preserves, a lower cost of living, a business-friendly environment, safety, good schools, and more space. The rise of the midsize city has offered opportunities to SMBs to thrive across multiple sectors of the economy.

An uncertain and dynamic operating environment for businesses of all sizes will continue to shape economic trends across the country in varying ways. But what is clear is that we are well and truly in the era of the midsize city. BILL will continue to monitor these trends.

Methodology 

BILL has aggregated and anonymized payment data that flows across its platform, applying the following criteria:

Payments

BILL Accounts Payable total payment volume (TPV) by city or payments that payers have sent from US cities.

Payments are taken from the largest 342 cities by population across the 50 US states, the District of Columbia, and 7 territories. In addition to payments from US cities, we analyze payments from US divisions and regions, as defined by the US Census Bureau.

To smooth out the series, we applied percentage changes of 3-month moving averages in monthly TPV per organization over the following time periods:

  • Since COVID-19 began: May 2025 vs Mar 2020
  • Over the last year: May 2025 vs May 2024
  • Since tariffs were levied: May 2025 vs Jan 2025. (The Trump administration first announced tariffs on Feb 1, 2025.)

Customer segment

We define organizations, firms, or companies as US businesses of 2-200 employees. We exclude BILL organizations from its financial institutions channel.

Filter cities where BILL data is representative

To ensure that BILL payments data is representative of economic activity, we filtered our sample of cities by US Bureau of Labor Statistics (BLS) data on population to identify the basket of cities where BILL data is most representative of economic activity. Where populations are high, there are jobs and economic activity. We have therefore excluded TPV in cities with low populations.

Specifically, we exclude small cities (populations of less than 100,000). We include only large cities (500,000+ populations) and midsize cities (100,000 to 499,999 populations). These are BILL definitions of city size, which consolidate the US Census Bureau definitions.

Additional data

By state: 25 fastest-growing cities since tariffs (since Jan 2025)
By state: 25 fastest-growing cities since May 2024
By state: 25 fastest-growing cities since COVID-19

Payments growth among 150 biggest cities (by population)

While smaller than the sample size we use in this report, this data provides a snapshot of payment growth rates across the 150 biggest cities by population. 

Payments growth among 150 big cities
Author
Fergus McCormick
Chief Economist at BILL
Fergus McCormick is Chief Economist at BILL. He has 30 years of experience leading macroeconomic research, forecasting, and strategy across global markets. He has served as Chief Economist and Head of Sovereign Ratings at Morningstar DBRS, advising C-suite leaders and investors worldwide. Known for his thought leadership and media presence, he specializes in actionable insights on U.S., B2B, and global economic trends.
Author
Fergus McCormick
Chief Economist at BILL
Fergus McCormick is Chief Economist at BILL. He has 30 years of experience leading macroeconomic research, forecasting, and strategy across global markets. He has served as Chief Economist and Head of Sovereign Ratings at Morningstar DBRS, advising C-suite leaders and investors worldwide. Known for his thought leadership and media presence, he specializes in actionable insights on U.S., B2B, and global economic trends.
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Software Comparison

BILL Spend & Expense
Best for AI expense automation
4.5 on G2
  • Smart corporate cards with real-time tracking, flexible limits, and instant visibility into every transaction across your team [1]
  • Unlimited free virtual cards with unique numbers for each vendor or subscription—freeze, delete, or set custom limits instantly to prevent overcharges and reduce fraud risk [5]
  • AI-powered auto-categorization and receipt matching that connects card transactions and expenses into a single reconciliation workflow [1]
  • Customizable budgets with spend controls based on merchant, amount, receipt requirements, and configurable approval workflows [3]
  • Auto-freeze on cards with incomplete transactions, ensuring receipts and documentation are captured before additional spend is approved [1]
  • Up to 7x points on restaurants, 5x on hotels, 2x on recurring software, and 1.5x on all other purchases (rates shown are for weekly or daily billing cycle; rates vary by billing frequency) [2]
  • Two-way sync with QuickBooks, NetSuite, Sage Intacct, Xero, and Microsoft Dynamics; additional integrations with Acumatica, Slack, and HRIS platforms [1]
  • Pro: $0/user/month with all features included—no paid tier to unlock [4]
  • Pro: Merchant controls and auto-freeze cards at no extra cost [1]
  • Pro: Credit lines that don't fluctuate daily based on bank balance [4]
  • Pro: All ERP integrations (NetSuite, Sage Intacct, Xero) included free [1]
  • Con: 12-month holding period before rewards can be redeemed [2]
  • Con: Category reward multipliers cap at $5,000/month per category [2]
  • Con: Less established in global, enterprise-scale expense programs with multi-country regulatory requirements

BILL Spend & Expense pairs corporate cards with AI-powered expense management and budget controls in a single platform at no cost—teams aren't paying per user or upgrading to unlock features that competitors gate behind paid tiers.

Merchant-level spend controls and auto-freeze on incomplete transactions give admins granular oversight without manual policing, and two-way ERP integrations are included free where Ramp and Brex charge for NetSuite and Sage Intacct access. The main trade-off is an initial 12-month rewards holding period before accumulated points can be redeemed. [1][2][3][4]

Commonly compared to: Ramp and Brex (for card-first expense management), and SAP Concur (for enterprise expense programs).

Pricing
$0/user/month with no annual fee
Integrations
Two-way sync with QuickBooks, NetSuite, Sage Intacct, Xero, and Microsoft
Ideal company size
SMB to mid-market
SAP Concur
Best for large enterprises
4 on G2
  • AI-powered receipt capture via ExpenseIt on the SAP Concur mobile app, with smart matching that combines credit card charges and e-receipts into expense reports automatically [7]
  • Configurable approval workflows with built-in audit rules that flag policy exceptions, plus optional Intelligent Audit and Verify add-ons for automated compliance checks [6][7]
  • Modular product suite: Concur Expense, Concur Travel, and Concur Invoice are separate products that can be purchased individually or together, so organizations can start with expense management and add capabilities over time [6]
  • Bank card feed integrations that import corporate card transactions directly into expense reports for automatic reconciliation [6]
  • Joule, SAP's AI assistant, for expense report review, spend analysis, and cost estimation [6]
  • Budget tracking and monitoring tools that give finance teams visibility into spend against departmental or project-level budgets [6]
  • Support for global operations with multi-currency expense reporting and country-specific tax and regulatory compliance tools [6]
  • Pro: 300+ pre-built integrations including native SAP ERP sync [7][8]
  • Pro: Global coverage with multi-currency and regulatory compliance tools [6]
  • Pro: Modular—add travel or invoice management without switching platforms [6]
  • Pro: AI-powered receipt capture and smart matching via ExpenseIt [7]
  • Con: Quote-based pricing; no published rates on the website [6]
  • Con: No corporate card offering; relies on bank card feed integrations [6]
  • Con: Implementation can be complex for smaller organizations [6]
  • Con: Live support requires purchasing the User Support Desk service [6]

SAP Concur is the incumbent in expense management software, with the largest partner ecosystem and broadest global footprint on this list. Its modular approach gives large organizations flexibility to start with expense management and layer on travel or invoice capabilities independently.

The trade-off is complexity—pricing is opaque, there's no corporate card offering, and smaller teams may find the platform more than they need. Organizations already in the SAP ecosystem will get the most value from native S/4HANA integration. [6][7][8]

Commonly compared to: BILL (for SMB expense management), and Coupa (for enterprise spend management).

  • Best for: Mid-market and enterprise organizations that need a globally scalable expense management platform with configurable compliance tools and a large partner ecosystem. [6][7][8]
  • Highlights: AI-powered receipt capture via ExpenseIt, configurable approval workflows with built-in audit rules, optional Intelligent Audit and Verify add-ons for automated compliance checks, 300+ app integrations, and native SAP ERP sync. [6][7][8]
  • Ideal if you need: An expense platform that integrates natively with SAP S/4HANA or other enterprise ERPs, with the flexibility to add modules like Concur Travel or Concur Invoice over time. [6][7]
Pricing
Quote-based
Integrations
QuickBooks, Xero, Sage,TSheets, Gusto, & most business credit cards.
Ideal Company Size
Mid-market to enterprise
Ramp
Best for a broad spend platform
4.8 on G2
  • Corporate cards with customizable spend controls by merchant, category, employee, or department, plus unlimited virtual and physical cards [9][10]
  • AI-powered receipt matching, transaction coding, and memo suggestions that auto-populate as soon as a card is swiped [9]
  • Policy agent that reviews every expense against company policy, auto-approves compliant transactions, and escalates only exceptions with full audit trail [9]
  • Expense submission via SMS, Slack, or Microsoft Teams in addition to web and mobile app [9]
  • Reimbursements for out-of-pocket expenses paid to employees' bank accounts in 1–2 business days [9]
  • Real-time spend reporting with custom dashboards, natural-language queries, and proactive overspend alerts [9]
  • Broader spend platform that includes AP automation, procurement, vendor management, and treasury alongside expense management [9]
  • Pro: Free plan includes corporate cards, expenses, and bill pay [11]
  • Pro: AI policy agent reviews 100% of expenses automatically [9]
  • Pro: Submit expenses via SMS, Slack, or Teams—no app required [9]
  • Pro: Broader spend platform covers AP, procurement, and vendor management [9]
  • Con: Budget tracking requires Ramp Plus at $15/user/month [11]
  • Con: NetSuite, Sage Intacct, and Dynamics integrations require a paid plan [11]
  • Con: HRIS syncs and auto-lock cards require a paid plan [11]
  • Con: Credit limits fluctuate daily based on connected bank balance [12]

Ramp's strength is breadth—it's not just an expense tool but a full spend management platform that includes AP automation, procurement, and vendor management alongside expenses. The AI policy agent is a differentiator, reviewing every transaction against company rules rather than relying on manual manager approvals.

The trade-off is that several features mid-market teams rely on—budget tracking, ERP integrations beyond QuickBooks and Xero, and HRIS syncs—require upgrading to Ramp Plus at $15/user/month plus a platform fee. [9][11]

Commonly compared to: Brex and BILL (for corporate cards and expense management), and SAP Concur (for enterprise expense programs).

  • Best for: Fast-growing companies that want corporate cards, expense management, and accounts payable on a single platform with AI-powered automation. [9][10]
  • Highlights: Corporate cards with built-in spend controls, AI-powered receipt matching and expense coding, a policy agent that reviews 100% of expenses and flags only exceptions, and submission via SMS, Slack, or Microsoft Teams. [9][10]
  • Ideal if you need: A card-first platform where expense management is one part of a larger system that also covers AP, procurement, and vendor management. [9]
Pricing
$0/user/month
Integrations
QuickBooks, NetSuite, Xero, Sage Intacct, Slack, & 100+ accounting tools.
Ideal Company Size
Startups to mid-market
Brex
Best for global teams
4.8 on G2
  • Corporate cards with customizable spend limits by role, department, or category, plus auto-approve for in-policy expenses and auto-decline for out-of-policy spend [13][14]
  • AI-powered expense reviews that auto-approve compliant transactions and surface only exceptions for human review, with clear visibility into why a transaction is flagged [13]
  • Auto-generated receipts and memos with OCR that matches receipts in any language or currency, plus automatic GL coding by department, project, and entity [13]
  • Live Budgets that let department heads set top-level budgets, provision spend to individuals or teams, and track usage in real time with anomaly detection [13]
  • Global reimbursements in 70+ countries in employees' local currency, with subsidiaries able to issue reimbursements from local bank accounts [13]
  • Expense submission and approval via Slack and WhatsApp, with in-app commenting on individual transactions [13]
  • Broader financial platform that includes bill pay, business banking with up to 3.68% yield, and treasury alongside expense management [14]
  • Pro: Free plan includes corporate cards, expenses, bill pay, and travel [15]
  • Pro: AI expense reviews with 99% average policy compliance rate [14]
  • Pro: Global reimbursements in 70+ countries in local currency [13]
  • Pro: Live Budgets with real-time tracking and anomaly detection [13]
  • Con: Live Budgets require Premium at $12/user/month [15]
  • Con: HRIS syncs and customizable ERP integrations require a paid plan [15]
  • Con: Credit limits fluctuate daily based on connected bank balance [16]
  • Con: Multiple expense policies and dynamic review chains require Premium [15]

Brex positions itself as a full financial stack for startups—cards, expenses, banking, and treasury in one platform. The AI expense reviews and 99% average compliance rate (per Brex's internal metrics) are notable, and the global reimbursement coverage across 70+ countries is broader than most competitors on this list.

Like Ramp, Brex gates budget management and HRIS integrations behind a paid tier, and credit limits fluctuate daily based on your bank balance. Teams that need predictable spending power or are past the startup stage may find the pricing structure adds up. [13][14][15]

Commonly compared to: Ramp and BILL (for corporate cards and expense management), and SAP Concur (for enterprise expense programs).

  • Best for: Startups and high-growth companies that want a global financial platform covering corporate cards, expense management, bill pay, and business banking. [13][14]
  • Highlights: AI-powered expense reviews that auto-approve compliant transactions, corporate cards with built-in policy controls, Live Budgets for real-time tracking, global reimbursements in 70+ countries, and OCR receipt matching in any language or currency. [13][14]
  • Ideal if you need: A financial platform built for startups that includes expense management as part of a broader stack with banking, treasury, and AP. [13][14]
Pricing
$0/user/month
Integrations
NetSuite, QuickBooks, Workday,SAP Concur, Slack, & global banking portals.
Ideal Company Size
Startups to mid-market
Expensify
Best for simple reimbursements
4.5 on G2
  • SmartScan receipt capture by photo, email forwarding (receipts@expensify.com), or text message; auto-extracts transaction details and categorizes expenses [17]
  • Bring-your-own-card support: link existing corporate cards from 10,000+ banks globally for automatic reconciliation without switching card providers [17]
  • Expensify Visa Commercial Card with cash back on US purchases; cash back first offsets the Expensify subscription cost, then flows to the company's bank account [17]
  • Concierge AI for automated expense categorization, policy violation flagging, rule enforcement, and error reduction [17]
  • Global reimbursements for employees and independent contractors in their local currency [17]
  • Chat-based collaboration directly on individual expenses to resolve questions in real time rather than through email follow-ups [17]
  • 45+ integrations including QuickBooks, NetSuite, Sage Intacct, Xero, Workday, and Gusto [17]
  • Pro: Bring-your-own-card from 10,000+ banks globally [17]
  • Pro: Expensify Card cash back can offset the subscription cost [17]
  • Pro: SmartScan receipt capture by photo, email, or text message [17]
  • Pro: 45+ integrations including major ERPs and payroll systems [17]
  • Con: No free plan; starts at $5/user/month [18]
  • Con: Pricing structure varies by card spend volume [18]
  • Con: Budget management, advanced approvals, and expense policies require Collect or Control plans [17]
  • Con: No department-level budget management on par with card-first platforms

Expensify's strength is accessibility—it has the lowest barrier to entry for teams that just need to start tracking expenses and submitting receipts. The bring-your-own-card support from 10,000+ banks means companies don't have to switch card providers, and the SmartScan receipt capture (by photo, email, or text) is one of the more flexible input methods on this list.

The trade-off is that several features mid-market teams expect—budget management, advanced approvals, and expense policies—require upgrading to the Collect or Control plans, and spend controls are primarily limited to the Expensify Card rather than extending across all connected cards. [17][18]

Commonly compared to: Zoho Expense (for budget-friendly expense management), and BILL and Ramp (for integrated cards and expenses).

  • Best for: Small and midsize businesses that want a mobile-first expense management tool with flexible card options, including the ability to link existing corporate cards from 10,000+ banks. [17]
  • Highlights: SmartScan receipt capture by photo, email, or text message; bring-your-own-card support from 10,000+ banks globally; Expensify Visa Commercial Card with cash back that offsets subscription costs; and Concierge AI for automated categorization and policy enforcement. [17]
  • Ideal if you need: A lower-cost entry point for expense management where employees can start submitting receipts immediately without switching corporate card providers. [17]
Pricing
From $5/user/month
Integrations
QuickBooks, Xero, Sage, TSheets, Gusto, & most business credit cards.
Ideal Company Size
Small to mid-market
Zoho Expense
Best for budget-conscious teams
4.5 on G2
  • Autoscan receipt capture with OCR that auto-categorizes and itemizes each expense, plus the ability to split or tag expenses across departments, projects, or cost centers [19][20]
  • Automated per diem calculations with pre-defined rules based on country, location, and trip details for regional compliance [20]
  • Corporate card management with real-time feeds that automatically match transactions to uploaded receipts for faster reconciliation [20]
  • Mileage tracking with four input methods across Android, iPhone, and Apple Watch [20]
  • Configurable approval workflows, expense policies, and audit rules with detailed audit trails for compliance [19][20]
  • Custom modules, workflow automation, webhooks, and configurable UI elements for businesses that need tailored expense processes [19]
  • Active-user pricing model: only employees who actually create expenses are charged, so admins and approvers who don't submit reports are free [21]
  • Pro: Free plan available for up to 3 users with core expense tracking [21]
  • Pro: Active-user pricing—admins and approvers aren't charged [21]
  • Pro: Automated per diem calculations by country and location [20]
  • Pro: Deep customization with custom modules and workflow automation [19]
  • Con: Corporate card feeds and multi-level approvals require Standard plan [21]
  • Con: Deepest value requires the broader Zoho ecosystem (Books, People, CRM) [19]
  • Con: No corporate card offering; relies on connecting existing cards [20]
  • Con: Travel booking, per diem, and live budgets require Premium plan [21]

Zoho Expense offers unusually deep customization at a low price point—custom modules, workflow automation, webhooks, and configurable UI elements that most competitors don't expose. The active-user pricing model is genuinely cost-effective for companies where only a portion of employees submit expenses regularly.

The trade-off is that there's no corporate card offering—you'll need to connect your existing cards—and the platform delivers its deepest value when used alongside other Zoho products like Zoho Books and Zoho People. [19][20][21]

Commonly compared to: Expensify (for budget-friendly expense management), and SAP Concur (for global compliance and customization).

  • Best for: Small and midsize businesses that want an affordable, highly customizable expense management platform with strong global compliance features and active-user pricing. [19][20][21]
  • Highlights: Autoscan receipt capture with OCR, automated per diem calculations by country and location, corporate card reconciliation with real-time feeds, mileage tracking across multiple input methods, and active-user pricing starting at $4/user/month. [19][20][21]
  • Ideal if you need: A low-cost expense management tool with deep customization options and native integration with the broader Zoho ecosystem (Zoho Books, Zoho People, Zoho CRM). [19][20]
Pricing
Free (3 users); from $4/user/month
Integrations
Zoho Books, QuickBooks, Xero, Sage, Microsoft Dynamics, & Google Workspace.
Ideal Company Size
Small to mid-market