Visit the BILL Help Center for live support. Find support hours, chat with an agent, or request a callback.
Other inquiries
Frequently asked questions
If you can’t log in to your BILL account—whether it’s due to a forgotten password, a locked account, two-factor authentication (2FA/MFA) errors, or identity verification problems—follow our step-by-step guide: Troubleshooting login and access to BILL.
If you can’t log in to your BILL account—whether it’s due to a forgotten password, a locked account, two-factor authentication (2FA/MFA) errors, or identity verification problems—follow our step-by-step guide: Troubleshooting login and access to BILL.
You can request a call from our support team directly from the Help Center. Sign in to your account, click Support → Contact Us → Request a Call, and choose a convenient time. For more details, read our Help article, How to request a callback from BILL.
You can request a call from our support team directly from the Help Center. Sign in to your account, click Support → Contact Us → Request a Call, and choose a convenient time. For more details, read our Help article, How to request a callback from BILL.
Our live chat agents are available during business hours:
Monday–Friday: 5 am to 6 pm PT
Saturday–Sunday: 6 am to 3 pm PT
To start a chat or see the most current hours, check out this page on BILL support and live chat hours.
Our live chat agents are available during business hours:
Monday–Friday: 5 am to 6 pm PT
Saturday–Sunday: 6 am to 3 pm PT
To start a chat or see the most current hours, check out this page on BILL support and live chat hours.
You can reach BILL support in several ways:
- Chat: Available in-product or through the BILL Help Center.
- Phone: Available for select customers after verifying your account through the Help Center.
- Email: Submit a request or callback form through the Help Center.
You can reach BILL support in several ways:
- Chat: Available in-product or through the BILL Help Center.
- Phone: Available for select customers after verifying your account through the Help Center.
- Email: Submit a request or callback form through the Help Center.
Having trouble connecting your bank? Make sure your login credentials are correct and that your bank supports online verification. Learn how to link, verify, or troubleshoot your account.
Having trouble connecting your bank? Make sure your login credentials are correct and that your bank supports online verification. Learn how to link, verify, or troubleshoot your account.
If you’ve forgotten your password or are locked out, use the Forgot Password link on the login page or follow this guide.
If you’ve forgotten your password or are locked out, use the Forgot Password link on the login page or follow this guide.
If a vendor payment hasn’t arrived, appears delayed, or was rejected, follow the troubleshooting steps in our Help Center. You can also learn how to cancel or stop a payment before it processes.
If a vendor payment hasn’t arrived, appears delayed, or was rejected, follow the troubleshooting steps in our Help Center. You can also learn how to cancel or stop a payment before it processes.
Vendors and payees can check payment status, confirm how funds are received, or resolve vendor account problems in the BILL Help Center.
Vendors and payees can check payment status, confirm how funds are received, or resolve vendor account problems in the BILL Help Center.
Accounting firms and BILL partners receive dedicated assistance through Accountant Care.
Accounting firms and BILL partners receive dedicated assistance through Accountant Care.
Processing times vary by payment type (ACH, check, virtual card, etc.). Learn how to track payment status and resolve delays.
Processing times vary by payment type (ACH, check, virtual card, etc.). Learn how to track payment status and resolve delays.
If you suspect fraud, phishing, or unauthorized access, please immediately report it to our security team.
If you suspect fraud, phishing, or unauthorized access, please immediately report it to our security team.