New Study Reveals Cash is Still King Amid Pandemic, Fueling Investment in AP and AR Automation

Palo Alto, Calif.—September 28, 2020—Bill.com, a leading provider of cloud-based software that simplifies, digitizes and automates complex back-office financial operations for small and midsize businesses (SMBs), today announced the findings of a study in collaboration with CFO Research, the research arm of CFO.com, that identifies cash flow management as the top driver of finance leaders’ investment in accounts payable (AP) and accounts receivable (AR) automation. The study, titled "CFOs' Appetite for Finance Technology Undiminished," was developed through a survey of more than 300 finance leaders on their priorities and plans for automating finance processes. More than 91 percent of respondents indicated they are investing in financial technology to help their teams work remotely, and more than 88 percent are investing in solutions to improve cash flow.

“Cash flow management is now more important than ever as the impacts of the pandemic and work from home requirements are being felt by businesses,” said Mark Gervase, director of product marketing at Bill.com. “Bill.com is here to support businesses’ digital transformation to help them tame the manual and paper-based mess associated with today’s cash flow process.”

Interestingly, the survey found a direct correlation between how executives characterize their tech adoption approach and their 12-month company outlook. Sixty-five percent of the respondents who classified their approach to adopting new technologies as ‘enthusiasts’ expect their company to grow over the next 12 months, while only 11 percent of respondents who are less enthusiastic about technology, expect their companies will grow in the next year.

Although respondents highlighted AR and AP among the activities they expect to benefit the most from automation, respondents also acknowledge artificial intelligence and machine learning as significant capabilities their companies most lack to replace manual tasks. For these reasons, and in response to the remote work impacts felt by pandemic, a significant majority of respondents are evaluating and/or investing in workflow automation for AP and AR (74.2 percent), as well as artificial intelligence and machine learning (67 percent).

“The findings indicate a strong confidence of investments in AI and machine learning—and even more support in technologies related to AP, AR and electronic payments technology—suggesting that the COVID-19 pandemic has only bolstered and accelerated pre-pandemic trends,” explained Justin Gandhi, Director of Research at CFO Research.

The survey data was collected during the end of May through the first week of June this year from 325 Financial Officers and other senior finance executives at companies in the United States. Respondents represented 18 industries.

About Bill.com

Bill.com is a leading provider of cloud-based software that simplifies, digitizes, and automates complex, back-office financial operations for small and midsize businesses. Customers use the Bill.com platform to manage end-to-end financial workflows and to process payments. The Bill.com AI-enabled, financial software platform creates connections between businesses and their suppliers and clients. It helps manage cash inflows and outflow. The company partners with several of the largest U.S. financial institutions, the majority of the top 100 U.S. accounting firms, and popular accounting software providers. Bill.com has offices in Palo Alto, California and Houston, Texas. For more information, visit www.bill.com.

Press Contact Oriana Branon obranon@hq.bill.com 619-997-0299